Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title

contact us
1. General Questions
Title
2. Product Questions
Title
3. Payment Questions
Title
4. Shipping Questions
Title
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us using the "Contact Us" page as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and a 30 day money-back guarentee, so you can try our products risk-free.

2. Product Questions

How many washes per box?

Our boxes include 80 sheets:

1 sheet = 1 standard wash

2 sheets = 1 large wash

How to use the detergent sheets?

Our detergent sheets can be used in both front and top load washing machines. Simply place the sheet/s in the drum with your dirty washing or folded into the dispenser. Suitable for both hot and cold washes, and standard or high efficiency washing machines.

Can your sheets remove stains?

YES!!! Our sheets contain an protease enzymatic formula that helps eliminate even the toughest of stains! The protease enzymes break down stains efficiently, allowing us to create a lightweight, eco-friendly detergent that skips the harsh chemicals while delivering an exceptional clean.

Are your detergent sheets septic safe?

Absolutely! Our laundry detergent sheets are perfectly safe for use in septic and greywater systems, making them an ideal choice for caravans, RVs, and boats. Enjoy an eco-friendly, effective clean wherever you are!

Are you detergent sheets certified biodegradable?

Yes, our laundry sheets are OECD-301B certified. The OECD Guidelines for Testing Chemicals represent a globally recognized set of testing standards used by governments, industries, and independent laboratories to evaluate the safety of chemicals.

The OECD-301B test specifically measures biodegradability over a 28-day period in an aerobic environment. This rigorous test ensures that our laundry sheets dissolve and break down quickly and safely, leaving no harmful residues in the environment.

Are your sheets vegan?

Yes, our laundry detergent sheets are 100% vegan! We’re committed to providing products that align with our values of sustainability and kindness to all living beings. Our formula contains no animal-derived ingredients, and we never test on animals. Rest assured, our eco-friendly detergent sheets are safe for sensitive skin and made with vegan ingredients for a gentler, cleaner wash.

How much do you donate per sale?

With every purchase, we donate $2, which provides up to 5 meals to people in need and offsets 45kg of CO2 emissions, in partnership with SecondBite and Greenfleet. This means your purchase not only helps keep your laundry clean but also makes a positive impact on both the environment and local communities.

Can  use these in HE machines?

Absolutely! Our laundry detergent sheets are designed to work in all types of washing machines, including high-efficiency (HE) machines. The sheets dissolve easily in both hot and cold water, providing a powerful clean while being energy-efficient and environmentally friendly.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

All orders include free shipping Australia wide

Do you offer free shipping?

Yes, we offer free shipping on all orders Australia wide.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@joyneclean.com.au or by using our "Contact Us" page.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@joyneclean.com.au